Cashback+coupons - helping fight the downturn - webinar tomorrow.

It's official, ChannelAdvisor has been working with eBay diligently over the last month and we are excited to let everyone know that just in time for the holidays Microsoft's live.com cash-back system now works with the ChannelAdvisor checkout redirect system!  Consumers can save up to 30% with this promotion so it's very important and getting a lot of traction on eBay already, with more to come.

We'll be going over how everything works in a webinar Wednesday, November 26th at 2pm ET and a couple of other 'last minute holiday' prep topics.

Topics we'll cover:
  • Highlights of eBay's promotions that are ramping NOW
  • Focus on coupons
  • Focus on MS live cashback 
  • CA and coupons
  • CA and cashback 
  • Holiday DSR tips 
  • Holiday FP30 tips   
  • Update on the UK VAT issue  
  • Q+A - please limit to one Q per caller. 

I'm looking forward to the webinar and we're all (eBay+CA) excited that we were able to get this done for our customes in time for the holidays!

You can register for the webinar at http://www.channeladvisor.com/couponwebinar

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Cashback+coupons - helping fight the downturn - webinar tomorrow.

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eBay couponing update…

As mentioned in Q3 by eBay amanagement and what you'll hear on today's eBay webinar, eBay is allocating the bulk of their Q4 holiday budget to coupons.  There's lots of comscore data coming out that shows online consumers are really embracing coupons (coupon site traffic is up 30% y/y for example), so I think this actually makes sense.  

eBay is saying there will be '10s of millions of coupons' and they are shortly going to roll out some changes to the site that will make coupons more embedded than they already are.

Here's one example.  You'll see that starting mid/late November, there will be coupons added to the new deals section (click to enlarge)

Ebay_coupon1

Next, when a consumer has a valid coupon in their 'coupon bank', they will have a persistent little reminder at the top of all pages and really pulled out on the item page as shown here:

Ebay_coupon2

Finally, I believe there will be some treatment (like a little coupon icon) in the search engine results pages for those items that are 'coupon eligible', if the consumer has a coupon in their little coupon bank.

Note to ChannelAdvisor customers:
When eBay first came out with these there were issues and we have resolved those.  On top of that we are taking actions today to make sure ALL of the above site-integration 100% works with ChannelAdvisor customers. You can read more about it on this SSC post (login required -for CA customers only).

A final note to the Wall St. folks.  While you guys disdain coupons because they are contra-revenue, I do think this is a good move for sellers and thus transaction volume on eBay this holiday so therefore it should be good for eBay as well -even contra revenue.  We'll only know how it turns out when eBay reports Q4 results in Q1, so until then, use some darn coupons (at ChannelAdvisor merchants please)!!

SeekingAlpha disclosure: I am long google and amazon.

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eBay couponing update…

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eBay’s new ‘no paper’ policy FAQs

We're getting quite a few questions from eBay sellers of all sizes around eBay's new electronic-only payment policy (also known as paperless payments).  First, I urge everyone to read Dinesh's post here that has some good clarifications.

Additionally, I was able to catch up with John McDonald who runs eBay's Trust and Safety for the US today to answer the top questions we are getting.  Here are my questions and my paraphrasing of John's answers.

Q: When is 'no paper' going live?
A: It will actually be 'turned on' today (Monday, October 27, 2008) - What that means is:
  • You won't be able to list with paper payment options (in the payment fields) via SYI today
  • If you have any live listings with check or money order (MO) specified in your payment fields, they will no longer show in the 'view item' page of eBay 
  • In your description/template, if you talk about check/money order, you will receive a message if you post via SYI, and you have a grace period until 1/15/09 to keep that text.  After 1/15, your listings will be in violation of policy and delisted 
    •  (Scot's advice - go ahead and take this out now and avoid any hassles) 

 Q: Some eBay Pinks/TSAMs have said that if a buyer specifically requests to pay with check/money order - the seller can take paper payment.  What's the official stance on this?

A: True. If a buyer explicitly opps out of electronic payments, the seller can take the check/money order.  However a seller may not solicit in any way.  Also for large sellers these kinds of payments can be a pain so they are free to reject the buyer's request for paper payment.

Q: Will eBay still provide tools in MyeBay that allow me to manually mark an item paid?
A: Yes, that will remain.

Q: There is some confusion around international (eBay calles this cross border trade or CBT)- e.g. can I specifically mention in my USA listing that “for DE buyers I take x, y, z?” - assuming x/y/z are allowed in DE, but not in USA?

A: John was going to get some clarification on this one and I'll report back.  Note this example can be between any two eBay countries where there are differencies in the payment policy which is actually pretty common.

Finally, thanks to John for taking the time to clarify these issues that are top of mind with sellers.

The rest is here:
eBay’s new ‘no paper’ policy FAQs

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eBay’s Q3 and what it means for sellers - I of II

Yesterday, I put together some first impressions of the results, and today I was able to scan most of the analyst reports and of course listened to the conference call. 

Today, I wanted to highlight some of the macro financial aspects of the call and then go through what eBay's Q3 results and Q4 outlook mean for sellers as that's what this blog is all about.

Summary of analyst thoughts

In general, the Q3 results were a non-event because they were largely known. Thus the big event was eBay's significant lowering of their Q4 outlook which caused analysts to also drastically cut their 09 views as well.  Most analysts I follow took down their 09 revenue significantly $800-$1b and gave EPS a big haircut.  The Q4 outlook represents flat Q/Q and essentially down y/y which has everyone freaked out.  eBay showed some scary looking charts that show a continued deceleration (ecommerce and eBay metrics) going into Q4 here: (click to zoom in)

Q3_pic1

First the upper right graph is the comscore ecommerce data (eBay doesn't say if it's ex-travel or not, I assume it is - conveniently there are no labels).  Comscore's August number was 6% - down from 10% in July.  I've marked that 6% - remember that number, it will come back up in the metrics of interest section.  Next, I drew a red line around early August in the eBay data that shows how things really started to decline for eBay.  Interestingly, at ChannelAdvisor we didn't see that slowdown, but did see it right around 9/15 when FP30 was released.  That bottom right chart has Wall St. freaked out right now because it is down and to the right, meaning the Q got worse so Q4 will start out at that very low data point.

Here's a brief summary of Analyst reactions:

  • Brian Pitz@BofA - kept a buy on eBay and speculates that the eBay problems are macro and not eBay specific (he lowered Amzn, GSIC and goog revenues to reflect eBay trend)
  • Justin Post@ML - speculates that eBay's problems are Amazon's gains: ”
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    –>

    also losing share Given magnitude of eBay's 3Q GMV miss
    ($14.3bn vs $14.9bn expected) and weaker 4Q guidance, results have a negative
    read-across for AMZN and GOOG.  However,
    eBay sellers as well as private and public eCommerce companies have indicated
    more deterioration on eBay than other channels and off-eBay PayPal volumes beat
    our estimate by $260mn.  We are
    incrementally more cautious on sector, but believe some of eBay's 3Q $640mn GMV
    miss likely moved to AMZN. 

  • Scott Devitt@Stifel - heroically kept a buy on eBay, and focused in on the value of the future cash flows which make the stock appear cheap from that perspective.  He seems to recommend eBay acquire gmarket.
  • Christa Quarles (who is no longer sober - ha!) tied with James Mitchell for the funniest title: “eBay: Lump of coal for the Holidays.”  
  • Imran@JPMorgan who has been bullish and is all about listings finally broke his bullishness: “eBay: Fall of a Franchise” and downgraded to Nuetral.  Imran believes margins are going to fall considerably and thus anemic operating income will result.  Imran focuses in on the various MP metrics and believes that eBay's user experience is not improved and if anything worsened.
  • Meeker/Joseph@MS have an interesting 'sum of the parts' analysis summarized here: “
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    –>
    Our
    sum-of-the-parts analysis values eBay at $26 per share. If we peg the valuation
    of PayPal at $7.13 per share, Skype at $2.09, Marketing Services at $4.08, and
    cash at $2.77, eBay share’s current price of $15 would imply the market is not
    assigning any value to eBay’s core marketplace”
  • Ben@UBS points out that this is eBay's first negative growth GMV Q and like Justin@ML highlights increasing competition from AMZN.  He's also concerned with some of the slow-down at Paypal.
  • Colin@Lazard focused on the macro economic 'rockiness' and took down not only eBay, but Amazon, GSIC and DRIV
  • James Mitchell@GS tied Christa when noted that eBay sees: “No Christmas”.  James believes that the companies problems are largely self-inflicted and while not helped by the macro, certainly the macro is increasingly exposing them.
  • Jeetil@DB who was bearish, is vindicated by Q3 and lowered his PT to a paltry $13 from $16.  Jeetil feels eBay should sell Skype and use this opp to invest in the eBay core (I concur on this one - let's put 1000 devs on finding - NOW).
  • Mark@Citi cites managements execution as one of the major problems at eBay and worries that the model is just fundamentally broken: ”
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    –>
    Execution — fee/rule marketplace changes have
    been highly disruptive & arguably poorly implemented; & 3) Structural -
    Decreasingly desirable Auction format & an infrastructure-less business
    model arguably ill-equipped to match rising consumer requirements.”
  • Derek Brown@Cantor actually took this opportunity to leave grizzly territory for plain ole bear and has moved eBay to a hold from a 'sell'.   He notes this is the first time ever that eBay has had to essentially lower guidance and thinks it's a big step towards recovery.  Derek lowered 09 revs by a substantial 1.3b (biggest I saw).
  • Marianne@SIG - Likes the stock here as a value play noting that it is at 9x revised EPS. She speculates that eBay could start a dividend (5%) so you should play the stock that way.
  • Jim@cowen - Kept a neutral on the stock.

   

Jeetil had a really good graph I wanted to show everyone as it's relative to the seller impact of the Q:

Q3_pic2 

This graph hones in what eBay has been calling a more important metric than GMV - transaction volumes.  What Jeetil notes is that Q3 started a material y/y deceleration that he believes will go negative in Q4 based on backing into the number from the lowered guidance.  Of course if transactions go down 7% y/y AND they are lower ASP, then GMV will get amplified down y/y substantially.

What's Macro and what's Execution/eBay?

The really big question coming out of the eBay call and subsequent analysts notes which we'll have some insight from the Goog+Amzn results is: “Is this slowdown specific or worse on eBay, or being felt everywhere in ecommerce/inet?”.  I have some data to throw in the pot later on this point.

That's part I, part II coming later with an analysis for sellers and some Q4 action items.  I also owe some FP30 insights we've learned and I'll do that this weekend as well.

Seekingalpha - I am (painfully) long eBay and (thankfully) long Google.

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eBay’s Q3 and what it means for sellers - I of II

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eBay’s search has been down all day - this can’t be good for Q4

Today eBay's search engine has been down all day (see screen shot below).

The good news is that the paid-search advertising seems to be running just fine.  Maybe this is just a test to see how the site monetizes with 100% ads vs. all those annoying listings+gmv and what-not? 

What's also interesting is since the home page is very search driven it's causing all kinds of wacky behavior there too.

I'm getting increasingly concerned that all of the changes plus the influx of fp30 listings plus bugs upon bugs that are taking weeks to fix have so destabilized the search code that eBay can't get it stable for Q4.  Wait, we're in Q4…, ok, Thanksgiving++.

(Scot rips hair out and bends finger nails back knowing tomorrow's GMV report is going to be really really bad).

My advice to sellers - go buy some Yahoo! keywords in the US if you want some eBay exposure. While search is down they are getting all the traffic you paid listing fees for.

Search_down_ads_up

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eBay’s search has been down all day - this can’t be good for Q4

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