eBay Analyst day - Part II PayPal by Scott Thompson

This is part 2, part 1 is here, I recommend reading these in order.

Reminder - if any of the acronyms here are confusing, check the backgrounder here.

Intro
ST started with a very broad overview of PayPal that was really very very basic so I don't have anything to add there.  There was a video of a merchant talking about how great PP is.

For example, here's a slide of Helga who wants to buy on the internet, but look at all the bad guys that are after her!

Slide5

The highlight of this segment is when ST thew a little SMACK: “Amazon, Google and banks do not have the PP list of competitive advantages.”

PayPal Background + Opportunity

A couple of new slides were interesting

Slide17

Here they are showing TPV doubling by 2011 to $100-120b. Not sure how this jives with Analyst comments, but it implies a 33% CAGR.

Slide20

Slide above - PP plan on growing penetration on eBay from 58% today to 73-78% in 2011. By nuking paper on eBay, they have nearly guaranteed that PP will be used for all but autos, so this seems doable faster IMO.  Need to do math to see if this counters the decline of eBay problem.

Slide22

The above shows the PP penetration in markets.  Interesting that DE is so low - ACH is dominant there and they've had a hard time justifying $ they charge with buyers and merchants.  That could make Asia very hard / near impossible for them.  Notice there is no Asia here.

Slide23

Slide above - Shows on/off eBay TPV.  Notice how there were basically zero new accounts between 1H07 and 2H08 and how small the TPV bump was as well.  As they try to get to that $120b, eBay will be a drag and they will have to really amp up the off-eBay IMO.

Slide25

Slide above shows that they expect to go from 5% merchant services coverage (merchant adoption and consumer pref) to 8-9% by 2011.

Slide26

Slide above shows segments they think about (this has been constant for last 5yrs which is helpful)  Interesting tidbit, that the growth rate seems to be slowing in sole/smb and ramping in large.

Slide29

They want to go from 9% TPV to 13 by 2011 in the US and from 2, to 5-6% in International as illustrated above.

That would generate $4-5B in revenue by 2011 according to ST.

BML Intro

He went through some basics on BML and how it works.  Says it will be integrated 'later in the year' (come on guys, why so long?)

This one was interesting - shows the priority stack for BML - notice that 'Grow eBay GMV” is at the top - hooray!

Slide34

Adjacent Payments

He spent some time talking about this nebulous concept about potential ways PP can be used in social networks, non-profits, etc.  Talked about opening the platform later this year.  Not sure this makes sense to me as they have tons of developer programs already (for example, we've been working with PP platform for close to 6yrs now). So not clear what if anything is new here?

SeekingAlpha Disclosure - long Amazon and google

Continued here:
eBay Analyst day - Part II PayPal by Scott Thompson

Share/Save/Bookmark

eBay Analyst day - Part I Intro and Donahoe Opening remarks.

Reminder - if any of the acronyms here are confusing, check the backgrounder here.

Background - the room is setup classroom style with three screens.  ebayinkblog has picture here for those curious about the setup.

8:15am - Kicking off with Mark Rowan, head of IR@eBay - holding Q's until end of day (yikes). Disclaimers, blah blah blah.

JD intro

  • Making strong changes to keep up with the world of ecommerce
  • New focus on technology and innovations
  • No longer simply auctions co - ecommerce platform provider
  • We are a strong company (highlights skype+paypal)
  • eBay marketplace isn't keeping up
    • Continues to fall short of our expectations - not acceptable
    • Held on to past too long
    • Made changes.  They were necessary but not enough
    • Dedicated to new eBay - focused on where we can win
  • Strengthening PayPal
    • Opportunity is bigger than eBay
  • eBay execs are accountable for driving change and results
  • Long piece about history of eBay - point is they realize ecommerce is rapidly changing.
    • Building portfolio of formats to address needs.
    • 5yrs ago - eBay marketplace was 75% of what we do.
  • Today - eBay Marketplace is 50% of what we do
    • FP is half of that
    • So when say no longer auctions - it's only 25/30% - customer driven (I tend to disagree here)
  • Paypal will be 1/3 of what we do in 09
  • Skype growing rapidly

This slide shows mix:
Slide6

This slide was used to show growth in front of all business lines:

Slide7
 

Industry information - JD

  • Did his Walmart comp as he did at goldman
  • Multiple winners in shopping (ecommerce)
  • Few winners in payments.

Slide8

Paypal will be first today, reiterates how great and big opp is.

Marketplaces comments

  • Didn't change the model fast enough
  • Throwing out the playbook
  • New in season -1 - where they see winning
  • Marketplace will tranform to wn there.
  • First fix the foundation, stand behind all transactions.
  • eBay to guarantee every transaction - JD has teaser on that. LN will cover
  • Grow complementary formats - ST will cover
  • Creating the new eBay - pace of change and innovation will accelerate - win secondary market.
  • Will take time!

Slides:
(This one has some weeble looking people that everyone on twitter thought was humorous)

Slide15

Here's a list of auction “myths” they want to 'pierce':
Slide16

Here's the 'this will take time (011)' slide:

Slide18 (1)
 

Skype
Lots of comments here - nothing new.  Not going to apologize for Skype any more.

Operating comments

  • Everyone comped on NPS -
  • Andreeson on board, new CTO
  • Funding platform efforts
  • Never been known for cost management.

Next up - ST from PayPal

SeekingAlpha Disclosure - long amazon and google

Here is the original:
eBay Analyst day - Part I Intro and Donahoe Opening remarks.

Share/Save/Bookmark

eBay Analyst day cheat sheet

In order to type super-fast during live events, I frequently use acronyms. I've gotten feedback from readers that this can be confusing so in front of today's analyst day, I wanted to put together a quick guide to common acronyms you will see me using today and their meeting. Think of this as glossary of sorts. I'll link back to this post so you can easily reference it should you get confused by our acronyms. I'll endeavor to update the post should I hit an acronym

eBay acronyms

  • ASP - Average Selling Price - the price that goods are selling for on eBay. Tends to be in the $40-50 range.
  • CR - Conversion rate - the % of items sold vs. unsold.
  • FP30 - Fixed Price 30 - the newer format that eBay has rolled out.
  • GMV - Gross merchandise value - the value of goods sold in the eBay marketplace

PayPal acronyms

  • PP - short for PayPal
  • TPV - Transaction Payment Volume - the value of goods paid for via
  • BML - Bill Me Later - Company eBay acquired that issues consumer credit on a transaction by transaction basis.

Skype acronyms

  • I'm not really interested in anything to do with Skype so you'll have to get that elsewhere.

Other acronyms

  • TLA - Three Letter Acronym (recursive ;-)

I also tend to abbreviate speakers:

  • JD - John Donahoe - eBay's CEO - also known as Dennis the Menace internally
  • BS - Bob Swan - CFO - Please don't infer anything from another phrase that has the same initials - BS.
  • LN - President of eBay Marketplaces global - also known as Mighty Mouse internally
  • ST - Scott Thompson - president of PP
  • MC - Mark Carges - CTO of eBay
  • ST - Stephanie Tlienius - SVP+GM eBay Marketplaces
  • JS - Josh Silverman - runs Skype

Seekingalpha disclosure - I am long Amazon and Google

More:
eBay Analyst day cheat sheet

Share/Save/Bookmark

eBay Analyst day is upon us.

eBay kicks off their first analyst day in 3+yrs today at 8am PT, 11am ET.  The PR and IR teams have been active and the foreshadowing seems to point to a focus on Paypal as the crown jewel of the eBay portfolio.  

Some datapoints to consider:
  • BusinessWeek has this article that was driven by eBay PR, outright saying that PayPal is having a coming out party today.
  • Colin Sebastian@Lazard has a note out basically saying that eBay told him the marketplace changes will come out in April and be:
    • Product catalogs 
    • Improvements to search 
    • Robust product pages 
    • Category based pricing 
  • Jim Friedland@Cowen echoes Sebastian's view (driven by eBay's investor relations group I believe)
  • eBay issued a release and finally put the event on their investor relations site.  They list the speakers as:
    • John Donahoe, Chief Executive Officer, eBay Inc.
    • Bob Swan, Chief Financial Officer, eBay Inc.
    • Lorrie Norrington, President, eBay Marketplaces
    • Scott Thompson, President, PayPal
    • Mark Carges, President of Platform, eBay Inc. & Chief Technology Officer, Marketplaces
    • Stephanie Tilenius, Senior Vice President & General Manager, eBay Marketplaces
    • Josh Silverman, President, Skype
The speaker list is well balanced between Marketplace, PayPal and Skype.  It is interesting to see a technology person on the list - a first for a long long time.  I hope Mark is ready to get drilled because a lot of the challenges eBay faces on the marketplace side are technology related (search, etc.).  Even with the speaker list, I believe they will still spend 50% of the day on PayPal given the foreshadowing.

Since PayPal went from a public company to part of eBay, many internal datapoints around PayPal have stopped being reported.  Analysts will be particularly interested in some extra data around:

  • Payment source - eBay used to report on this metric about a year after the acquisition, but then stopped reporting it.  I suspect they will revisit that decision today and we may get some insights here.  One interesting thing with the PayPal business model is that PayPal is incented to make it as hard as possible for consumers to use credit cards.  I've found that over the last year this has gotten near laughable with the PayPal interface where you have to go through about 6 screens to select credit card.  ”Are you sure?  Are  you sure you are sure?”.  As a refresher, there are three ways today buyers can 'fund' their PayPal purchases and one probably on the way:
    •  PayPal balance - Using their paypal 'bank' balance.  This is the most favorable to PayPal because they pay essentially zero for the transaction, thus it is all margin.
    • Bank transfer - In the payments world we call this an ACH.  This is the second most favorable because PayPal is charged on the order of $.10-$.50 for each transaction 
    • Credit card - This is the least favorable because PayPal has to pay 2-3% for the transaction and thus this has very little margin, and sometimes negative margin. 
    • BML - I suspect PayPal will add this shortly (I'm surprised it's taking so long actually - something that raises concern for me. I suspect they are struggling with what to do if the BML is not accepted and how to get folks back into the normal flow of things.
  • Fraud/risk - Another pressure point on PayPal margins is the amount of fraud that PayPal is exposed to.  There are a variety of metrics that eBay could expand on here.
  • Off-eBay aka merchant services - PayPal breaks out the TPV from on and off eBay, but they haven't given much more insights into the off-eBay business.  Given the tone of the BW article, I suspect they are going to really try and get everyone excited about this business.  In doing so, they may start to carve out some of the above data points (funding source, fraud, etc.) into the two buckets (on/off eBay). 
The focus on PayPal is a double-edged sword.  I do agree with eBay's view that it is possibly undervalued as it is growing at 14% y/y (Q4) so is one of the only areas in the company ahead of the ecommerce growth rate. However PayPal is only 25% of eBay revenues and an estimated 20% of eBay operating profit so PayPal isn't going to move the needle much in 09/10.

Does the focus on PayPal mean that eBay is essentially giving up on the core business and reconciling that given the decline there and growth in PayPal, that PayPal will be up in the 50% range by year's end?  Why isn't eBay ready to talk about changes to fix the marketplace?

Also, remember that 50% or so of PayPal's TPV is tied to eBay marketplace, so a flu in eBay is at least a cold on the PayPal side.  In fact, that 14% y/y growth would have been substantially higher if PayPal wasn't pulled down by the eBay exposure.

Finally, talking to analysts on the buy+sell side heading to the event, if eBay sweeps the marketplace problems under the rug and talks about how great PayPal and Skype are, they are going to be extremely disappointed that management is doing a bait and switch on them.

I'll be live blogging the event and tweeting on twitter any news worthy events so stay tuned.

Seekingalpha disclosure - I am long Amazon and Google

Source:
eBay Analyst day is upon us.

Share/Save/Bookmark

Kyozou Plans to Integrate Bidtopia

Toronto-based online auction and e-commerce management solution, Kyozou, announces plans for full integration of its online auction technology with Bidtopia. Currently, Kyozou’s tool works with eBay, Amazon and Overstock, among others.

“We have had numerous requests for Kyozou to support alternate marketplaces and our partnership with Bidtopia is our first effort to meet this demand,” explains Larry Velman, Director of Customer Relations at Kyozou. “It empowers merchants on both sides to greatly expand their reach to consumers.”

Kyozou provides a web-based interface for large volume sellers to describe, list and manage the sale of their inventory across various online sales channels. Currently supported channels are eBay, Amazon and Overstock, with Bidtopia joining this spring.

This integration makes Kyozou the first software partner of Bidtopia. Kyozou’s technology is expected to be available to Bidtopia users in May 2009.

About Kyozou (www.kyozou.com): Kyozou seamlessly brings together all aspects of the online auction business by fully integrating bar-coded inventory, warehouse management, cross-venue shopping cart integration, online marketing venues, web and auction templates, shipping and many more third party applications. Kyozou incorporates all aspects of e-tailing and retailing through one easy-to-use application. Kyozou Inc. was honored with the Gold level Microsoft certification, which represents the highest level of competence and expertise with Microsoft technologies. The company’s partners also include PayPal, United Parcel Service Inc., eBay and FedEx.

About Bidtopia (www.bidtopia.com): Headquartered in Memphis, TN, Bidtopia launched in 2007 as an online auction platform for larger volume buyers and sellers including Bargainland, which was the number one seller on eBay with more than one million customers. Hosting multiple online “store owners,” Bidtopia provides an open, seller friendly exchange with a low cost and user-friendly platform. Known for its 99-cent, no-reserve auctions as well as inverted auctions and fixed-price options, Bidtopia is the new home for high volume sellers.
Web site: http://www.bidtopia.com/

Read more from the original source:
Kyozou Plans to Integrate Bidtopia

Share/Save/Bookmark