Sellers had three concerns coming out of this weekend's outage:
- Is eBay going to be stable for Q4?
- What about the buyers that were impacted?
- What about the seller impact?
Is eBay going to be stable for Q4
According to AB posts and comments in the press, it looks like the outage was due to a software problem that eBay has found and fixed. Evidently a 30% surge in listings caused the problem to rear its ugly head.
What about buyers that were impacted?
eBay is giving all buyers (winners) of auction-style items a 10% off coupon - this is the first time I've ever seen eBay do anything like this and I imagine it will turn this negative to a positive as now we'll have all of these buyers with unexpected 10% off coupons during a key purchase time.
eBay seller impact/compensation
eBay sent a letter to sellers Monday that detailed the compensation they are providing for the search outage. In addition to the normal listing/fvf fee reversals, it was great to see eBay not only give sellers the ability to cancel sales (auction-style listings) and be